FAQS

About Jack Beds

What is a Jack?

A Jack is rest, health and wellness. It is the idyllic place where you can get the best rest. A place of disconnection that offers you several sensations when lying down and of course, much more than a mattress. 

How is the mattress shipped?

Thanks to our own logistics service, we offer free delivery, assembly and removal throughout Catalonia. We also have the option of delivery outside the autonomous community.

How does the test phase work?

As we know that it is not the same to test the mattress in store than to enjoy it in the tranquility of your home, we offer you a 100 days trial in standard sizes. If it does not meet your expectations, we can look for another model that better suits your needs. 

Do I need to buy a new foundation with my mattress?

Not necessarily since we have a wide range of mattresses that adapt to all types of Mattress bases. It is important that if you already have a base, you verify that it provides a correct fastening of the mattress. 

Ordering and payment

What payment methods are offered?

We offer our customers several methods of payment:

  • Credit/debit card 
  • Bank transfer
  • Interest-free financing

Where can I use my discount coupon?

You can apply your coupon in the last step of the order. Just enter the code in the field below the total price and the discount will be applied automatically.

How can I cancel my order?

If you want to cancel your order, our customer service team will be happy to help you. Please contact us via email, phone or Whats App. 

How does the refund work in case of return?

To exercise the right of withdrawal, the customer will have 14 calendar days from receipt of the product for online purchases and 7 calendar days for in-person purchases. 

 

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

 

In both cases, you must contact Jack Beds within the indicated period.

Delivery

What are the shipping costs?

Delivery, assembly and collection are free of charge throughout Catalonia.

How does shipping work?

Jack arrives directly from our warehouse to your door. Your mattress is vacuum packed to ensure it arrives to you in perfect condition. 

All Jacks are made to order, arriving fresh from the oven. Once we receive your order, we will contact you in advance to arrange delivery.

How long does delivery take?

Estimated delivery time is between 1 and 21 days after receipt of payment, depending on the model and measurements.

After unpacking the Jack, how long does it take for the mattress to be ready for use?

Although we know you are eager to test your mattress, we recommend waiting 3 to 5 hours so that you can enjoy your Jack to the fullest.

Manufacturing

Which mattress is right for me?

We know that we are not all the same, but we are not so different either, that's why at Jack Beds we offer a wide range of mattresses, differentiated by firmness, materials and adaptation sensation.

In what sizes are Jack mattresses available?

In Jack Beds we manufacture your bed in the size you need.  

What are the standard sizes?

90x190, 90x200, 135x190, 140x200, 150x190, 150x200, 160x200 and 180x200.

How tall is the Jack?

The heights of our Jack's range from 17 cm to 33 cm. It is important to know that the heights can vary up to +/- 2 cm depending on the production run, the temperature and the time they can be vacuum packed.

Which foundation is suitable for a Jack mattress?

We have a wide range of mattresses suitable for each particular base. If you already have the base, we will take care of finding the best mattress for you. 

I have back or neck pain, which Jack model is right for me?

In general, for back or neck discomfort, a high firmness mattress with soft padding is recommended, which provides a support adapted to the vertebrae and cervical vertebrae that will increase comfort and adaptability. But the needs vary for each person and, therefore, it is best to let us advise you by contacting our sleep specialists.

Do I have to flip my mattress over?

Depending on the Jack model, it may or may not be necessary. If your mattress is double-sided, it is advisable to turn it over twice a year. If it is not, what we do recommend is to rotate the mattress head-to-toe in winter and summer.

100-day trial

How does it work?

Very simple, you can try your Jack for 100 days to decide if you are satisfied or not with it. If you think that the Jack you have chosen is not the most suitable for you, simply contact our customer service team hola@jackbeds.com and we will help you in choosing your new Jack.

Before making the decision to make the change, you should keep in mind that the body needs about 4 weeks to adapt to the new mattress.

Should I try a mattress first in person before I buy?

Although we recommend trying the sensation that each mattress offers in first person, in case you can not come to any of our points of sale, you have an advisory service, both by phone and chat, to help you find the most ideal mattress for you. In addition, we offer our customers 100 days to test the Jack at home.

When does the 100-day trial start?

They start from the first date specified for delivery. From that day, they begin to count...

Do all mattresses have the right to change?

No. At the moment only standard size mattresses (according to our criteria) are eligible for exchange. Remember that we manufacture only when you place an order. Sizes with right to change: 90x190, 90x200, 135x190, 140x200, 150x190, 150x200, 160x200 and 180x200.

Does the mattress have to remain with the plastic container during the test?

If we do not remove the plastic container we will not be able to appreciate 100% of the texture, softness and comfort of the Jack. Once you have the Jack at home, open it carefully, so as not to damage it, and you will see how in a few minutes your mattress starts to inflate magically. However, it is very important that you keep the plastic in case you eventually need another Jack model.

How can I return the Jack?

We do not believe that this will happen, but in case of return you will have 14 calendar days from receipt of the product. The product to be returned must be in perfect condition at the time of collection, keeping its original packaging sealed. As a matter of hygiene, the rest articles will not admit exchange or return once removed its plastic cover, except those that have manufacturing defects, in accordance with the guarantees.

Good to know

What kind of payment methods are offered?

At the moment, credit/debit card, bank transfer and financing. We also have financing options up to 36 months interest free, but for this you should contact our email hola@jackbeds.com or call us at 900 909 803 and we will guide you through the whole process.

What distinguishes Jack from other mattresses?

Jack is the result of an exhaustive study of the market and product development in the rest sector, in other words Jack is our dream. We have put all our efforts in creating more comfortable mattresses to suit everyone's needs. Other companies in the rest industry go out of their way to confuse customers with thousands and thousands of different models and aggressive sales tactics, instead, we seek to make the mattress buying experience as simple, pleasant and successful as possible.

How long is Jack's warranty?

All products are guaranteed for 3 years against manufacturing defects, according to the Law - Royal Legislative Decree 7/2021. 

On some of the Jack models only, an additional 2, 4 and 7 year extension of *warranty of progressive amount is added, covering a total of 5, 7 and 10 years from the date of the purchase invoice of the product. 

 

*To be applicable the warranty extension on mattresses, these must be installed and used on a base distributed by Jack Beds or any commercial brand of the company. If this is not the case, only the 3-year warranty will apply according to the Law - Royal Legislative Decree 7/2021.

Does the mattress foam have an odor?

Like all new products, the JACK mattress has a slight "new" smell at the beginning. Since we use only high quality materials, this slight odor will disappear after the first few hours. Make sure the mattress is aired in a well-ventilated room.

Does the Jack mattress fit on any bed frame?

Yes, the Jack mattress fits any bed frame. It can also be placed on any clean, firm surface, including wooden boards or directly on the floor. The durable cover that comes with the Jack includes non-slip, breathable material to try to keep it in place.

Do I need to register on our website?

Of course not, but it is almost as advisable as having a Jack ;)