ABOUT JACK BEDS
WHAT IS A JACK?
A Jack is rest, health and well-being. It is the idyllic place where you can get the best rest. A place of disconnection that offers you several sensations when lying down and of course, much more than a mattress.
HOW IS THE JACK SENT?
Thanks to our own logistics service, we offer free delivery, assembly and removal throughout Catalonia. We also have a delivery option outside the autonomous community.
HOW DOES THE TEST PHASE WORK?
As we know that trying the mattress in the store is not the same as enjoying it in the tranquility of your home, we offer you a 100-day trial in standard sizes. If it does not meet your expectations, we can look for another model that better suits your needs.
DO I NEED TO BUY A NEW FOUNDATION WITH MY MATTRESS?
Not necessarily since we have a wide range of mattresses that adapt to all types of bases. It is important that if you already have a base, you verify that it provides a correct support for the mattress.
ORDER AND PAYMENT
WHAT PAYMENT METHODS ARE OFFERED?
We offer our customers several payment methods:
- Credit/debit card
- Bank transfer
- Financing without interest
WHERE CAN I USE MY DISCOUNT COUPON?
You can apply your coupon in the last step of the order. Just enter the code in the field below the total price and the discount will be applied automatically.
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact us by phone (+34 900 909 803), email email@example.com or WhatsApp (+34 669 42 25 04). Our rest experts are at your disposal to solve all possible doubts and queries.
HOW CAN I CANCEL MY ORDER?
If you want to cancel your order, our customer service team will be happy to help you. Contact us by email, phone or Whats App.
HOW DOES THE REFUND WORK IN CASE OF RETURN?
To exercise the right of withdrawal, the customer will have 14 calendar days from receipt of the product in online purchases and 7 calendar days for face-to-face purchases.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we need a receipt or proof of purchase.
In both cases you must contact Jack Beds within the indicated period.
WHAT ARE THE SHIPPING COSTS?
Delivery, assembly and removal are free throughout Catalonia.
HOW DOES SHIPPING WORK?
The Jack arrives directly from our warehouse to your door. Your mattress is vacuum packed to ensure that it reaches you in perfect condition.
All Jacks are made to order, they arrive fresh from the oven. Once we receive your order, we will contact you in advance to arrange delivery.
HOW LONG DOES THE DELIVERY TAKE?
The estimated delivery time is between 1 and 21 days after receiving the payment, depending on the model and measurements.
AFTER UNPACKING THE JACK, HOW LONG DOES IT TAKE FOR THE MATTRESS TO BE READY FOR USE?
While we know you're really looking forward to trying out your mattress, we recommend waiting 3-5 hours so you can fully enjoy your Jack.
WHICH IS THE MOST SUITABLE MATTRESS FOR ME?
We know that we are not all the same, but we are not so different either, which is why at Jack Beds we are committed to a wide range of mattresses, differentiated by firmness, materials and a feeling of adaptation.
WHAT SIZES ARE JACK MATTRESSES AVAILABLE?
At Jack Beds we make your bed to the extent you need.
WHAT ARE THE STANDARD MEASUREMENTS?
90x190, 90x200, 135x190, 140x200, 150x190, 150x200, 160x200 and 180x200
HOW HEIGHT IS THE JACK?
The heights of our Jack's range from 17 cm to 33 cm.
It is important to know that the heights can vary up to +/- 2 cm depending on the manufacturing run, the temperature and the time they may be vacuum packed.
WHICH FOUNDATION IS SUITABLE FOR A JACK MATTRESS?
We have a wide range of mattresses suitable for each particular base. If you already have the base, we will take care of finding the best mattress for you.
I HAVE BACK OR NECK PAIN, WHICH JACK MODEL IS RIGHT FOR ME?
In general, for back or neck discomfort, a high-firm mattress with soft padding is recommended, which provides support adapted to the vertebrae and neck, increasing comfort and adaptability.
But the needs vary for each person and therefore it is better to let you advise by contacting our sleep specialists.
DO I HAVE TO TURN MY MATTRESS?
Depending on the Jack model, it may or may not be necessary.
If your mattress is double-sided, it is recommended to turn it twice a year.
If it isn't, what we do recommend is rotating the mattress head-to-toe in winter and summer.
100 DAY TRIAL
HOW DOES IT WORK?
Very simple, you can test your Jack for 100 days to decide whether or not you are satisfied with it. If you think that the chosen Jack is not the most suitable for you, simply contact our customer service team firstname.lastname@example.org and we will help you choose your new Jack.
Before making the decision to make the change, you should keep in mind that the body needs about 4 weeks to adapt to the new mattress.
SHOULD YOU TEST A MATTRESS FIRST IN PERSON BEFORE YOU BUY?
Although we recommend trying the sensation that each mattress offers in person, in case you cannot go to any of our points of sale, you have an advisory service both by phone and by chat, to help you find the most suitable mattress. perfect for you We also offer our clients a period of 100 days to try the Jack at home.
WHEN DOES THE 100-DAY TRIAL START?
They start from the first date specified for delivery. From that day, they start counting…
DO ALL MATTRESSES HAVE THE RIGHT TO CHANGE?
No. At the moment only standard size mattresses (according to our criteria) are entitled to change. Remember that we only manufacture when you place an order. Measurements with the right to change: 90x190, 90x200, 135x190, 140x200, 150x190, 150x200, 160x200 and 180x200.
DOES THE MATTRESS HAVE TO REMAIN WITH THE PLASTIC PACKAGING DURING THE TEST?
If we do not remove the plastic container we will not be able to appreciate 100% the texture, softness and comfort of the Jack. Once you have the Jack at home, open it carefully, so as not to damage it, and you will see how in a few minutes your mattress begins to magically inflate. However, it is very important that you keep the plastic in case you end up needing another Jack model.
HOW CAN I RETURN THE JACK?
We do not believe that this will happen, but in case of return you will have 14 calendar days counted from the receipt of the product. The product to be returned must be in perfect condition at the time of collection, keeping its original sealed packaging. For reasons of hygiene, rest items will not be exchanged or refunded once their plastic cover has been removed, except for those that have manufacturing defects, in accordance with the guarantees.
GOOD TO KNOW
WHAT KIND OF PAYMENT METHODS ARE OFFERED?
At the moment, credit/debit card, bank transfer and financing. We also have financing options for up to 36 months without interest, but for this you must contact our email email@example.com or call us at 900 909 803 and we will guide you through the entire process.
WHAT SETS JACK APART FROM OTHER MATTRESSES?
Jack is the result of exhaustive market research and product development in the sleep sector, in other words Jack is our dream. We have put all our efforts into creating more comfortable mattresses to suit everyone's needs. Other companies in the sleep industry go out of their way to confuse customers with thousands upon thousands of different models and aggressive sales tactics, instead we aim to make the mattress buying experience as easy, enjoyable and accurate as possible.
HOW LONG IS JACK'S WARRANTY?
All products offer a 3-year warranty for manufacturing defects, according to Law - Royal Legislative Decree 7/2021.
Only in some of the Jack models is an extension of the *progressive amount guarantee of 2, 4 and 7 additional years, covering a total of 5, 7 and 10 years from the date of the product purchase invoice.
*To apply the warranty extension on mattresses, they must be installed and used on a basis distributed by Jack Beds or any trademark of the company. Otherwise, only the 3-year guarantee will be applied according to Law -Royal Legislative Decree 7/2021.
DOES THE MATTRESS FOAM HAVE AN ODOR?
Like all new products, the JACK mattress has a slight “new” smell at first. Since we only use high-quality materials, this slight odor will disappear after the first few hours. Make sure the mattress is aired out in a well-ventilated room.
DOES THE JACK MATTRESS FIT ON ANY BED FRAME?
Yes, the Jack mattress fits any bed frame. It can also be placed on any clean, firm surface, including wooden boards or directly on the floor. The durable cover that comes with the Jack includes non-slip, breathable material to try and keep it in place.
IS IT NECESSARY TO REGISTER ON OUR WEBSITE?
Of course not, but it's almost as good as having a Jack ;)