Privacy policies | Jack Beds

Web Privacy Policy 

RESPONSIBLE FOR TREATMENT

The company responsible for processing your data under this Privacy Policy is: 

JACKBEDS COMERCIO ELECTRONICO COLCHONES SL 

NIF: B66975798 

Address: Travessera de Gràcia, 165 - 08012 Barcelona (Barcelona) 

Email address: comercial@jackbeds.com 

Website: www.jackbeds.com 

Telephone: 935190282 

Registered in the Mercantile Registry of the Mercantile Registry of Barcelona, ​​Volume 45852, Folio 129, Sheet B500963, Entry 1ª. 

At JACKBEDS COMERCIO ELECTRONICO COLCHONES SL, we recognize the importance of protecting your personal information and we are committed to treating it responsibly and in accordance with data protection laws.

This privacy policy aims to regulate all aspects relating to the processing of data of the different users who browse or provide their personal data through the different forms located on the website.

Personal Data

Personal data is the information that identifies you or makes you identifiable. Through the website, in the boxes established for this purpose, we collect the personal data that the user communicates to us: Name, surname, email, telephone number, postal address, city, etc.

The user's visit to the website does not imply that they have to provide any information about their personal data. However, if they do provide it, the data will be processed lawfully, subject at all times to the principles and rights contained in the RGPD 2016/679 of April 27, 2016 and the LOPDGDD 3/2018 of December 5.

Purpose, duration and legitimacy of processing 

We will process the data provided by the user for the following purposes: 

    • • To respond to the request or petition made by the user through the contact form located on the website. We collect and process the user's personal data in order to process and manage your request, query or any request you make through this form. We will keep this data for the time necessary to comply with your request and for the time established by law with a minimum duration of 3 years. The basis for legitimacy of the data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the legality of the processing based on the consent prior to its withdrawal.

    • • To handle the request or petition made by the user through the Chat provided on the website. We collect and process the user's personal data in order to process and manage your request, query or any request you make through this form. We will keep this data for the time necessary to comply with your request and for the time established by law with a minimum duration of 3 years. The basis for legitimation of the data processing will be the consent given by the user by selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the legality of the processing based on the consent prior to its withdrawal.

    • • To attend to and manage the purchase made by the user through the purchase form located on the website. We collect and process the user's personal data in order to process the order and subsequent payment for the products and services offered on the website. We will retain this data for the duration of the contractual relationship between the parties and for the time established by law for compliance with tax obligations. The basis for legitimation of the processing of the data will be the execution of a sales contract in which the interested party is a party. If the user does not provide their personal data, their purchase cannot be processed, and the requested service cannot be provided.

    • • To save the abandoned shopping cart and remind the User that they have left a product in the shopping cart, in case they had started a purchase by entering their email address. The data will be kept from the moment the User adds the selected product to the shopping cart until the moment they confirm the purchase for a period not exceeding five days. The basis for legitimation of the data processing will be the legitimate interest of the Controller to facilitate as much as possible the purchase of the product for which the User has shown an interest by adding it to the cart.

    • • Send newsletters and newsletters about JACKBEDS COMERCIO ELECTRONICO COLCHONES SL products. With the consent of the user, we collect and process their personal data in order to send them information about our products and services. We will keep these data as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years. The basis for legitimation of the data processing will be the consent given by the user when selecting the box to accept our privacy policy before subscribing to the newsletter in the form enabled for this purpose on the website. The user has the right to revoke his or her consent at any time without affecting the legality of the processing based on the consent prior to its withdrawal.

    • • To improve your experience when browsing the website. We will retain these data as long as the user does not revoke his or her consent to the processing of the same by deleting the cookies and for the time established by law with a minimum duration of 3 years. The legitimate basis for improving your experience when browsing the website is the consent given by the user when accepting the cookies. The user has the right to revoke his/her consent at any time without affecting the legality of the processing based on the consent prior to its withdrawal.

    • • Manage our social networks and send you information about our activities and products. We will keep these data as long as the user does not revoke his/her consent to the processing of the same and for the time established by law with a minimum duration of 3 years. The legitimate basis for managing our social networks and sending you our activities and news is the consent that you give us for this. The user has the right to revoke his/her consent at any time without affecting the legality of the processing based on the consent prior to its withdrawal.

  • • Register and manage an account as a “registered user” through the form located on the website, which will allow the user to access their private service area and be informed of our activities, and may send them commercial communications about new developments in our services by any electronic means. We will retain this data as long as the user does not request to be removed from the registry and for the time established by law, with a minimum duration of 3 years. The basis for legitimizing the processing of the data will be the consent given by the user when registering through the registration form and selecting the box to accept our privacy policy before sending their request. The user has the right to revoke his/her consent at any time without affecting the legality of the processing based on the consent prior to its withdrawal.

Transfer or communication of personal data 

The recipients of the information will be those service providers linked to the controller who act as data processors, for example delivery companies, as well as financial entities in the event that the interested party finances their purchase.

Your data may be shared with:

  • • Organizations necessary for the correct provision of the contracted service, for example, transport and delivery entities for the delivery of the order.
  • • Financial entities for the management of collections and payments.
  • • To the competent public administrations, in the cases provided for by law.
  • • To the PRESTASHOP e-commerce platform, where our online store is hosted.

International transfers 

In order to carry out the purposes of the treatment, JACKBEDS COMERCIO ELECTRONICO COLCHONES SL will subcontract the hosting services located in the USA, implying an international transfer of data. However, it is adhered to the Privacy Shield, an agreement between the European Commission where the legal framework for the security of personal data between Europe and the USA is approved.

Data update 

It is important that, in order for us to keep personal data up to date, the user informs us whenever there has been any change in the data, otherwise we are not responsible for the veracity of the data.

The user guarantees that the personal data provided is true, guaranteeing that all the information provided corresponds to the real situation, that it is up to date and is accurate, and is obliged to communicate any changes.

Third Party Data 

If the user provides third party data for any purpose to JACKBEDS COMERCIO ELECTRONICO COLCHONES SL, he/she guarantees that he/she has obtained this data lawfully, that he/she has previously informed the affected parties, obtaining their consent to communicate it and that the information provided is accurate and truthful.

Mandatory nature of the information requested 

All our forms have an asterisk (*) in the mandatory data. If the user does not fill in these fields, or does not check the box accepting the privacy policy, the information will not be sent.

Rights of interested parties 

You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data being processed. You have the right to update them and request the rectification of data that is inaccurate or request their deletion when the data is not necessary for the purposes for which it was collected. You may request a restriction on the processing of your data and object to the processing of the same by revoking your consent, as well as exercise the right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data. You can exercise your rights by contacting us at Travessera de Gràcia, 165 - 08012 Barcelona (Barcelona). Email: comercial@jackbeds.com 

If you consider that your rights have not been properly addressed, you have the right to file a claim with the Spanish Data Protection Agency www.aepd.es 

Data Processing of Minors 

Anyone who provides data through the forms on this website and accepts its processing declares to be over 14 years of age, and access to and use of the portal is prohibited for minors under this age. If at any time the Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel them. Likewise, parents or guardians may in any case contact JACKBEDS COMERCIO ELECTRONICO COLCHONES SL (I) to block the access account of minors under their care who have registered by falsifying their identity.

Chat conditions 

The CHAT service is available free of charge to Users who are or are not customers of JACKBEDS COMERCIO ELECTRONICO COLCHONES SL. This chat service will always be visible on the website www.jackbeds.com,at the bottom right.

JACKBEDS COMERCIO ELECTRONICO COLCHONES SL offers the possibility of making inquiries through the CHAT, as well as to resolve doubts and provide information about our products.

By selecting the CHAT option, which is governed by the following Chat Conditions: 

  1. The User will not use obscene, dirty, lascivious or excessively violent language.
  2. The use of phrases in capital letters will be avoided.
  3. Personal data of third parties will not be provided.
  4. Out of line language or aggression towards our customer service staff is not accepted.

Cookie Processing 

A cookie is a small file that is downloaded and stored on the user's computer when they access a website. Cookies allow the website, among other things, to store and retrieve information about the user's browsing habits or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognise the user.

The user has the option of preventing the generation of cookies by selecting the corresponding option in their browser program. You can obtain more information by reading our Cookie Policy.

Use of passwords

In order to access the Private Area, the USER must “Log in” and include the email address and password generated in the registration form according to the complexity rules established at any time on the website.

Users are responsible for the proper custody and confidentiality of any of the identifiers and/or passwords they have selected during registration, and undertake not to transfer their use to third parties, or allow access to them by unrelated persons. Likewise, it shall be the user's obligation to immediately notify the Controller of any event that may allow the improper use of the identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed with their immediate cancellation.